FAQ

We know that your time in port is one of the most important parts of your vacation, so we take our commitment to deliver great shore excursions very seriously. That’s why shore excursions are our only business. We carefully select only the best tour operators in each port, and, because we are not trying to reserve excursions for thousands of people at a time, in many cases we are able to choose tour providers who carry much smaller groups of travelers on more intimate, personalized experiences. Because we know that it can be confusing to choose the best tour in each port, we have a staff of shore excursion experts available to answer your questions and provide suggestions on the best tour options to meet your individual needs. And we stand behind the tours we deliver. Please see more information on the guarantee we offer by clicking on this link. Our Guarantee

No. Although the cruise lines would like you to believe that independent tours carry this risk, all of our tour operators are well aware of your ship’s departure time, and our tours are designed to get you back to the ship with time to spare. One of our tour developers worked onboard cruise ships for 16 years, and not once did a passenger on one of his sailings miss the ship because an independent tour was late getting back to the ship. In the extremely unlikely event you were to miss the ship due to one of our tours, we guarantee that we will pay the full cost of your meals, hotel, and transportation to the next port of call, and we will handle all of your arrangements for you.

Because some tours book up well in advance of the tour departure date, we recommend reserving your excursions as far in advance as possible. This will give you the best chance of reserving your first choice in each of the ports.

If you know which tours you want to take, you can reserve them directly through our web site by adding them to your shopping cart and checking out just like you would do with a typical online purchase. If you are uncertain which tours you would like to take or want some advice or guidance on your tours, we encourage you to contact one of our Shore Excursion Experts during our regular business hours of 9:00 a.m. – 6:00 p.m. Monday – Friday Eastern Standard Time.

Shortly after you reserve a tour, we will e-mail your confirmation which will include your tour vouchers as well as instructions on how and when to meet up with your guide for each tour.

If you need to make changes to your reservation or to cancel a tour, please contact one of our Shore Excursion Experts during regular business hours and they will be happy to assist you.

We require you to make a reservation at least three days in advance of your ship’s departure, not including the cruise departure day, so that we have the ability to ensure that all of the arrangements are confirmed, finalized, and communicated.

YES. We guarantee that our prices are the lowest you can find. If you find a lower price for a tour we offer, we will match it. The Price Match Guarantee will not apply if the cheaper offer is obtained via a limited time promotion, promo code, cash back, coupon, voucher or member’s discount.

Shore excursions include transportation according to the itinerary, meals, refreshments, guides, and entrance fees as indicated in the individual tour descriptions.

While the specific recommended attire is described in the individual tour descriptions, travelers should always wear comfortable shoes and use sunscreen, a sun hat and sunglasses in locations with ample sun.

With very few exceptions, you can cancel a tour up to 14 days in advance of tour departure and receive a full refund. The few exceptions to this rule are clearly noted in the tour description. If you would like to cancel a tour, simply give us a call during regular business hours, and we will be happy to assist you. Once you are within the 1 day tour departure window, the tour becomes non-refundable. This is because our operators have set aside space to accommodate your request and will often not be able to fill that space with another customer so close to departure.

Yes. You will receive a full refund for your tour if you cannot make a tour departure due to a ship delay or a missed port call. You will of course also receive a full refund if weather or an equipment problem prevents the tour operator from delivering the tour. Simply let us know within two weeks after the date of the tour, and we will issue a full refund.

South America Shore Excursions

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